Shipping policy

Last Updated: 26 July 2026

At Express Salon Supplies, we aim to process and dispatch your order as quickly as possible so you can keep your salon or business running smoothly.

Order Processing

Orders are generally processed within 1–2 business days after payment has been received and cleared.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods or peak trading times, processing may take slightly longer. If there is a significant delay, we will contact you as soon as possible.

Shipping Within Australia

We currently ship Australia-wide using trusted courier and postal services.

Delivery timeframes vary depending on your location and the selected shipping method.

Estimated delivery times are:

  • South East Queensland: 1–3 business days
  • Major Metropolitan Areas: 2–5 business days
  • Regional Areas: 3–7 business days
  • Remote Locations: 5–10 business days

Please note that these are estimated delivery times only and may vary due to circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Parcel size and weight
  • Shipping method selected

Any applicable shipping charges will be displayed before payment is completed.

Order Tracking

Where available, tracking details will be provided once your order has been dispatched.

You can use your tracking number to monitor the progress of your delivery through the carrier's website.

Authority to Leave

Some deliveries may be left in a safe place if the courier determines it is appropriate or if you have authorised this with the carrier.

If you request Authority to Leave (ATL), Express Salon Supplies is not responsible for loss, theft or damage after the parcel has been marked as delivered.

Incorrect Delivery Information

Please ensure your shipping address and contact details are accurate before completing your purchase.

We are not responsible for delays, additional shipping charges or lost parcels resulting from incorrect or incomplete delivery information provided at checkout.

If an order is returned to us due to an incorrect address or failure to collect the parcel, additional shipping charges may apply before the order is re-dispatched.

Delivery Delays

While we work with reliable delivery partners, delays may occasionally occur due to factors outside our control, including:

  • Extreme weather events
  • Public holidays
  • High parcel volumes
  • Courier network delays
  • Natural disasters
  • Industrial action

We appreciate your patience should these situations arise.

Damaged or Missing Deliveries

If your order arrives damaged or items are missing, please contact us within 7 days of receiving your delivery.

To assist us in resolving the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Photographs of the parcel and any damaged products (where applicable)

We will investigate the matter and work with you to provide an appropriate resolution.

International Shipping

At this time, Express Salon Supplies ships within Australia only.

If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Express Salon Supplies

Email: Hello@ExpressSalonSupplies.com.au

Phone: 0494 717 323

Our team is committed to providing prompt, friendly service and will respond to your enquiry as quickly as possible.