FAQ

Ordering

Who can order from Express Salon Supplies?

We welcome professional salons, barbers, beauty businesses, mobile operators and other customers throughout Australia.

Are prices shown in Australian dollars?

Yes. All prices are displayed in Australian dollars. GST is included where applicable unless stated otherwise.

Do you offer trade or bulk pricing?

Yes. Contact us for recurring supply, bulk consumables, back-bar orders or trade account enquiries.

Shipping

How quickly are orders dispatched?

Orders are generally processed within 1–2 business days after cleared payment. Orders placed on weekends or public holidays are processed on the next business day.

Where do you deliver?

We currently deliver Australia-wide. Shipping costs are calculated at checkout according to the delivery address, parcel size and selected service.

Will I receive tracking?

Tracking details are provided after dispatch where tracking is available.

Products and returns

What if an item arrives damaged or incorrect?

Please contact us within 7 days and include your order number, a description of the issue and clear photographs where applicable.

Can I return an unopened item?

Change-of-mind returns may be accepted within 14 days when the item is unused, unopened, sealed and in its original condition. Return freight is normally the customer's responsibility. Your rights under the Australian Consumer Law are not affected.

Can opened hair or beauty products be returned?

For hygiene and safety reasons, opened or used products cannot normally be returned unless they are faulty or otherwise covered by Australian Consumer Law.

Contact

For product, order or trade enquiries, email Hello@ExpressSalonSupplies.com.au or call 0494 717 323.